How To Order

Finding a Specific Item

You could search product by category.Mouse over the list until you find what you looking.

Alternatively, we have a great search feature that makes finding exactly what you're looking for a breeze! We will display the items that match the words you searched for.

How to add items to your Shopping Cart

Items to be purchased must first be added to Your Shopping Cart. To do this, simply click on the "ADD TO CART" button that appears next to the product. If you want to continue browsing the store, just click on CONTINUE SHOPPING button.

Then, you can continue to find and add items to your cart until you're ready to make your purchase.

Click the "CHECK OUT" button in your shopping cart once you are finished shopping.

You can view the items you have placed in your shopping cart at any time by clicking the "My Cart" icon located at the top right of any page. If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.

Completing the Checkout Process

Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please click here to contact customer service.

Step 1: Go to Checkout

Step 2: Account Login

Step 3: Enter Shipping address and choose Shipping option

Step 4: Entering Billing Address

Step 5: Select a Payment Option

Step 6: Review & Submit Order

Change the delivery address on my order

You can only change your shipping address by contacting us through our message system before your order is processed and dispatched.

How to view your order status, order history and tax invoices

Just login to your SUPERBIGBUY Account. In the Account Centre, you can view the delivery status of your current orders, as well as any previous orders with us. You can also view tax invoices for each order.

Cancel or change of the orders

Yes, you could change or cancel your order at any time before it is sent to our warehouse for dispatch. As part of our delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to our warehouse for dispatch, we are not able to change or cancel it, so please double check your selection before finalising your order.

If you want to change or cancel your order after submitting it, we suggest you email our customer service to advise of your intentions.

We'll do everything we can to accommodate your request, however items that have already begun dispatch cannot be cancelled. They can be returned or exchanged as per our Return & Refund Policy.